Sherrice Dorsey-Smith

As school transitioned online due to COVID-19, Sherrice Dorsey-Smith and the Department of Children, Youth, and their Families (DCYF) team launched the Community Hubs Initiative to support students with distance learning. As Deputy Director of DCYF Programs and Grants, Sherrice played a pivotal architectural role in designing, developing, and implementing a network of neighborhood-based hubs that could safely provide technology and in-person, educational programming to students and families with high levels of need.

In this latest article of our “Meet a Changemaker” blog series, we spotlight Sherrice’s behind-the-scenes work and learn how silo-busting collaboration and an equity-focused approach were crucial…


Inspired by what could be learned from the great pool of talent and expertise in the City and County of San Francisco’s backyard, Civic Bridge was launched in 2015 to match civic challenges with skilled volunteers from the private sector. Since then, Civic Bridge has partnered 29 City departments with 26 private-sector organizations to produce 55 pro bono projects. More than 37,000 hours have been volunteered — adding up to $5.48+ million in pro bono contributions of new ideas and impactful deliverables for San Franciscans.

Read on to learn about one inspiring project and how you might contribute your skills…


As COVID-19 forced school online in March, Anne Moertel, Design and Communication Strategist for San Francisco Unified School District (SFUSD), jumped into action finding new and safe ways to make school food programs accessible to more families than the district had ever served before.

In this episode of “Meet a Changemaker,” we celebrate Moertel and SFUSD’s quick work leveraging community relationships, alternative communication platforms and families’ feedback. Read on to learn more about what civic innovation means to Anne and some of the “aha!” moments along the way while the district wholly reinvented its food programs.

The district’s Grab &…


For this entry in our “Meet a Changemaker” interview series, we are thrilled to introduce Alex Banh, Digital Equity Manager extraordinaire at the San Francisco Digital Equity Initiative.

Access to technology is becoming more and more important to thrive in modern society, yet many San Francisco residents don’t have broadband internet access or basic digital skills. Read on to learn about Alex’s work bridging the digital divide and what you can do to help.

This interview is part of our “Meet a Changemaker” blog series which highlight innovative work in the public space. …


The San Francisco Office of Civic Innovation (OCI) is seeking an Innovation Fellow to join us for a one-year fellowship embedded in City government. Apply here by Friday, February 7.

Photo by Gordon Mak on Unsplash

We are looking for a Fellow to support our mission empowering government to become more collaborative, inventive, and responsive to San Franciscans and their needs. The Fellow will work with changemakers and innovators in San Francisco government to introduce new approaches, resources, and technologies to City departments.

You might be a good fit if you:

  • Are a team player with a commitment to public service
  • Have an entrepreneurial self-starter attitude
  • Embrace complexity and uncertainty and are adaptable to…


On a sunny Tuesday morning this past June, close to 100 San Franciscans gathered at 826 Valencia’s Tenderloin Center. This wasn’t the Center’s usual crowd of teenage authors, poets and creatives, but instead an equally impressive mix of civic-minded designers, brand and communication strategists, management consultants, public servants, advocates, and policy experts. They had all been invited by the City of San Francisco’s Office of Civic Innovation (OCI) to apply their diverse professional skills to a set of urgent challenges facing City staff.

At one table, Hugo Ramirez from the Mayor’s Office of Housing and Community Development (MOHCD) described a…


We are thrilled to introduce Anita Cheng, content designer at San Francisco Digital Services, as part of our Meet a Changemaker blog series. Read about her behind-the-scenes work on the new city website, how community feedback informs strategy, and her impact on San Francisco residents.

Can you briefly describe your team and your role?

I’m a content designer at San Francisco Digital Services (SFDS). We’re a 26-person team that designs digital solutions for San Francisco City and County departments. Our goal is to help residents get the services they need. We shouldn’t have to force our residents to learn how government works to get the services they’re looking for!


The City and County of San Francisco is honored to be one of three finalists awarded the international 2019 Engaged Cities Award for our Civic Bridge program.

The Engaged Cities Award recognizes cities who engage their residents in thoughtful and impactful ways. Through Civic Bridge, our public-private partnership program, we pull from San Francisco’s talented pool of skilled volunteers to work with City departments on a wide array of civic challenges⁠ — from building a user-friendly online portal for affordable housing to improving access to services for transgender and gender non-conforming communities.

We are honored to receive the Engaged Cities…


Spotlighting the work of the San Francisco government Lean team

The Office of Civic Innovation believes that innovation in government is more encompassing than just a new technology or product. It can mean solving an old problem in a new way, or implementing a solution in a new way. To celebrate the spirit of civic innovation, we are highlighting work done by the City Performance Unit’s Lean Program housed in the Controller’s Office. The Lean Program equips City employees to rapidly and continuously improve the quality of government services through the Lean methodology.

Below, Kyra Sikora of the City Performance Lean Team discusses the impact of teaching Lean Process Improvement…


The San Francisco Office of Civic Innovation is kicking off a new series called “Meet a Changemaker” to highlight and celebrate innovators who apply creative approaches to civic challenges and help build a culture of innovation in the public sector. Meet Danielle J. Harris, Innovation Strategist at the San Francisco Municipal Transportation Agency (SFMTA).

Follow Danielle on Twitter @innovation_dj and SFMTA at @sfmta_muni.

Danielle J. Harris, SFMTA Office of Innovation

Can you briefly describe your role?

My role in the SFMTA Office of Innovation is ever-evolving. Initially, my role was to figure out how to address street impacts caused by emerging mobility like ridehail services, autonomous vehicles, and dockless bikeshare. While working on…

San Francisco Office of Civic Innovation

San Francisco Office of Civic Innovation, making @sfgov more collaborative, inventive and responsive to San Franciscans. #civicinnovation

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store